Know Your Customer - Review based Customer Loyalty Playbook

 

Hello all, 

Just wanna share a little bit about this book, im reading it, and still on my way to finish it,

so far this book really good and inspiring, especially when you want or are running a business, 

It's all about Maintain your Customers.

 yes, know them well, customer will bring profit for your business, but don't you realize some really bring good profit and some may bring bad profit.

Easily, when you're having some loyal costumers and they're not satisfied with your products/services, they might tell their bad experiences to others, and when they do tell --> congratz! you are catching bad profit !

and by some researches, 1 bad story telling about your product/services will be drawn by 3-5 good stories from different people. yeah, that's 'sesuatu banget'

In other hand, you're also having good profit from your real customer and really love your products/services.

maximize them. treat them well. let their story flow to others about how good is your products/services. let your customer gain by their worth of mouth.

And the last, you're having a group of customer that's loyal, but they don't do any story telling about your products, but they do loyal. You know what you have to do, dont you.

Turn this group customer. Make this people bring good profit to you. yes dont let them bring any bad profit, before you're late.

And remember for the last, your bad profit bringing customer, treat them well, turn them into a neutral customer, and surely someday turn them into a good profit bringer.

Your business's growth really depends on your customer, doesn't it ? so know your customer and treat them well!

keep learning,

im not a marketers, im an operation executive, but keep the learning spirit!

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monitoring your business and money

hello all,

luar biasa hari ini materi training menarik sekali,

it's all about akunting and financing,, sayang waktu nya sangat terbatas, let me share some,

accounting = equity - liability 

accounting basically help us to present our bussines, to whom,

here you go,,

-your potential investor --> attrack them to invest on you!!

-your internal managemen --> present it as damn as accurate as possible !

-your government --> for taxing of course, it's gonna cost you, better you know what should do best :)

selain itu ada beberapa hal mengenai alur proses akunting, sampai dengan jenis2 buku (journal, ledger, trial book?)

and, the lovely part is about costing, it's really inspiring, when you talk about the existing methods about costing, to be honest, im quite amazed, 

setelah training mengenai akuntansi, lanjut lagi ke finance,

here we talked about some tools that can be used for making decision,

they're really work a lot guys.. especially at analyzing project proposal,, they're

-payback period --> you're gonna know, when you're gonna get back you're money

-net present value --> which project's gonna give you back more value on your investment

-IRR --> waking me up about the opportunity cost of money --> money deserve something better than a sleeping beauty on the bank :)

time to wake up guys, and start earning money more

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Salam Kenal !

Pohon beringin,
Sebuah pohon yang sangat menyejukkan, 
sangat menyenangkan melihatnya tumbuh besar, menyegarkan mata bukan ?Well, ini bukan kali pertama aku blogging, tapi aku ingin mencoba lebih konsisten saat ini, hopefully im gonna make it ;p

That's all bout this blog, anyway, im a 23 y/o male, working in a decent company and live in a 'kos-kosan'
salam kenal.


regards,
PA

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